Active currency updated to 🇨🇦 CAD (CA$). All balances and pricing are now uniform.
Wallet & payments
Adding funds, refunds, currency and VAT. · 6 articles
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How do I add money to my wallet?Open Wallet and press Add funds. Enter the amount and choose a payment method: card, bank transfer or USSD through our payment partners, or international cards. Options that are switched on show a green “Instant” label. There are no deposit fees.
My payment went through but my wallet didn't update.Card and bank payments are usually instant. If your balance hasn't changed after 10 minutes, email support@socialboostlab.com with the payment reference and the date. We'll match it and credit you.
What happens if an order fails?Failed or partly delivered orders are refunded to your wallet automatically, and you get a notification. SMS messages the network refuses are refunded too.
Can I change my wallet currency?Yes, in Settings › Billing & currency. Your balance is converted at today's rate (it is never just relabelled), and prices then show in the new currency.
Do you charge VAT?When VAT applies, it's shown on every purchase before you pay, either as a separate line or included in the price. Add your VAT/TIN number in Settings › Billing for your receipts.
Can I get my unused balance back?Email support@socialboostlab.com from the email on your account. We review refund requests for unused balances under our terms and reply within 2 working days.
Didn't find your answer?Tell us what you need and we'll reply within 1 working day.